Refund policy

Refund and Returns Policy

At Changa Pets, we want you to be happy with your purchase. If your order arrives damaged, defective, or is the wrong item, here's what we do:

• Claim window: you have 7 days from the moment your order is marked as "delivered" to let us know. After that window, we won't be able to process the claim.
• Evidence required: to approve any refund or replacement, we need clear photos or a video showing the problem (damage, defect, or wrong item), along with your order number. Without this evidence, we can't process the request.
• No need to return the product: to keep things fast, in most cases we won't ask you to send the item back — you can keep it.
• Resolution: once your claim is approved, we'll offer a full refund or a replacement item, depending on the case.

To start a claim, reach out through our Contact page with your order number and the photos/video of the issue.

We reserve the right to decline requests that don't meet these requirements or that show signs of misuse of this policy.